Frequently asked questions.
Magnitude’s inspection, issue capture, and corrective action platform for teams that’s used by large organisations across South Africa
Have a question?
Find out more about Magnitude’s powerful no code platform.
Subscription Agreement Questions:
- Our pricing is based on a case by case scenario. Our philosophy is not to set a price that restricts the use of the solution across your organisation. In other words we generally don’t charge a fee per user.
- We start by discussing your general requirements, then we produce a demo APP to showcase and stimulate thought with respect to what you are attempting to achieve. This really helps because the majority of the customers we deal with change their minds when they see additional opportunities that they may have missed.
- We don’t charge for this initial work, as we want our clients to be sure that they understand and receive the value from our platform as expected.
- If you are confident that you want to proceed, we onboard you as a customer and officially begin.
- We charge you a setup fee which encompasses a once off payment that covers all meetings, workshops, changes, graphics, analytics and testing. Essentially this fee covers you until you are ready to deploy your business APPs to your staff.
- When you go live with APP’s within your company we charge you a monthly fixed fee. This fee covers all changes on an ongoing basis to the existing APPS, your entire hosting and management, upgrades and support.
- Our client base ranges from small family run businesses to large multinational organisations. We work our structures to ensure our pricing is highly aggressive based on the value that we deliver.
- Give us a call and we will provide you an estimate based on your business and requirements within 30 minutes.
Absolutely NOT. We back our value and if you feel that the value does not stack up you merely provide us 30 day’s notice.
Put us to the test by requesting a demo APP to showcase our capability. This will be done at no cost with no obligations and is the simplest way for you to understand our solution.
Think of a practical real life requirement that you would like to do in your business. Not sure what this would be? Then simply call us and we can come up with one together.
Data MAnagement:
You own your own data. We have no rights to your data.
We use Microsoft Azure, which is a cloud based hosting provider. It is expensive to host data with Microsoft Azure, however we don’t want to compromise on the quality of our hosting supplier.
This is part of your monthly fee. We generally don’t charge for the hosting as a seperate expense unless the demands are out of our fair use policy. Some of our clients have exceptionally large data requirements and in this case we discuss various upgrade packages with them. In general, we don’t charge for hosting.
Yes, we don’t want to hold you to our solution based on the fact that your data is hosted with us.
We have had numerous discussions with large insurance companies, medical institutions, educational facilities and various other companies that have strict adherence to data protection and security protocols. They have engaged with our services and felt comfortable to do so. Click here to see how we technically manage our hosting
General APP questions:
The Magnitude platform is continuously enhanced. We have a dedicated team of 8 full time developers that work continuously on improving existing processes and adding new features. The work is primarily driven based on demand from existing clients.
We invest approximately 1500 Hrs of software development per month on the Magnitude APP Platform and the front end Android, IOS and Web App.
We subscribe to the principal – Process before Product. We are more interested in what you are trying to achieve than the principle of exactly where a button or widget should be placed. To date, we have converted 1000’s of business processes into APPS utilizing this principle.
The reality is that it is far easier for you to tell us what you want to achieve and put us to the test than try and unpack the entire magnitude platform feature list….which would take hours.
The Magnitude platform was developed based on this specific reason approximately 8 years ago.
The founder of the company produced a specific APP that:
- Was promised to be 6 month project and ended up a year project.
- Was budgeted at R600,000 and ended up costing R960,00
- Was delivered with missing features
- Required enhancement and adjustment during the project but was told that it wasn’t feasible
Based on the above the idea of producing a platform that could instantly configure similar kinds of APPs was conceived.
In essence we will attempt to remove the risk and frustration from planning and implementing Apps in your business.
This is what we want to produce for your company.
It is the relationship between the employees, suppliers, customers, and stakeholders with respect to how they use their APPS.
Have a look at this example diagram
Simply contact your account executive and request the changes.
This generally falls within your monthly subscription and additional costs are not occurred. Please note that this is within reason.
This is a standard business requirement and we have created many API solutions with existing clients. Have a look at Tech Corner for more details
Your APP will be delivered with your Company Brand.
Yes, you need to become a Magnitude Reseller. Contact us and lets chat.
Yes, think of us as your tech partner. We have to continuously develop our capabilities.
The development we do is generic in the platform and enables clients to utilize the general configurable features.
We have a solid dedicated team of software developers with a planned roadmap.
This is the buzz word for 2021 considering the growing mobile “work from anywhere” workforce.
We are lucky to be in this space during tough time.
Want to see how we do this in our company? Give us a call and we will show you. We are proud of how we have transformed the way we work.
What is Magnitude?
- Speed of deployment
- See what you are going to get before you commit vs promises whilst you wait for delivery
- Affordable
- Ever enhancing
- One on one support from experienced support personnel
- Measure productivity and performance by employee
- Create immediate transparency
- Manage by exception
- Remove red tape and timeous meetings
- Get away from email ping pong
- Track quality
- Understand when client expectations are not being met
- Manage operations real-time
- Give us a call and we will demonstrate this to you in a no obligation’s demo.
- We have been around for 6 years.
- We have a stable growing base of happy clients
- You don’t have to trust us as we will deliver your demo product prior to any commitment made.
- You will be dealing with an account executive not a ticketing system.
Practical Steps to get started:
Absolutely, we run an intensive workshop and assist in creating training material.
Tech issues are reported in using our home built APP service desk.
Process and or technical questions are constantly reviewed.
This is what we cover in the initial workshop.
Your account executive has the skills to assist you.
Put us to the test by requesting a demo APP to showcase our capability. This will be done at no cost with no obligations and is the simplest way for you to understand our solution.
Think of a practical real-life requirement that you would like to do in your business. Not sure what this would be? Then simply call us and we can come up with one together.
The creation of the APP is the easy part.
Working with your fellow employees and getting them to change the way they operate is the real challenge.
This is why it is critical that your account support person provides the necessary experience to assist at this stage.
Getting buy in before you start from key stakeholders is highly recommended.
Put us to the test.
Put us to the test by requesting a demo app to showcase our capability. This will be done at no cost with no obligations and is the simplest way for you to understand our solution.