Case Study: A Premier Hospitality Business
The Problem
The premier hospitality business was hindered by outdated paper-based systems for housekeeping, maintenance, guest feedback, and safety audits, resulting in missed room cleanings, delayed repairs, inconsistent feedback handling, and overlooked safety checks. This led to inefficiencies during peak seasons, frequent guest complaints about hygiene and delays, rising costs from errors, and compliance risks during HSE inspections, damaging reputation and occupancy rates.
The Solution
Magnitude digitised workflows with mobile apps for room cleaning checklists, real-time maintenance requests, automated guest review analysis, and HSE audit templates. Housekeeping staff tracked tasks with photo verifications, alerting supervisors to issues like stains or leaks instantly. Guest feedback via QR codes was analysed for swift responses, while predictive maintenance reduced downtime, and digital lost-and-found systems improved recovery rates.
Increased occupancy rates
Achieved 90% on-time task completions, enhancing guest experiences and boosting bookings by 10%
Improved guest satisfaction
Review analysis led to a 15% increase in positive reviews, elevating the business’s reputation
Ensured regulatory compliance
Attained 99% HSE audit compliance, avoiding fines and enhancing guest safety
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