The Problem

The leading equipment solutions provider relied on paper-based processes for condition reports, site inspections, pre-delivery inspections (PDI), deliveries, services, job cards, invoicing, and installations, leading to delayed customer responses, inefficient service scheduling, slow invoicing, poor customer experience, and missed opportunities for repeat business in a competitive market.

The Solution

Magnitude digitised workflows with mobile apps for condition reports and site inspections, ensuring accurate data capture with photos. PDI processes were streamlined with digital checklists, while delivery tracking provided real-time updates. Services and job cards were managed via the app. On-site installations were logged digitally, and customer feedback forms enhanced satisfaction.